Shipping and returns are always free with any order over $50. Orders under $50 have a $6.95 flat rate shipping charge. We ship to all 50 states; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. We also ship to Canada for a flat shipping rate of $30. Canadian orders do not qualify for free shipping.
We’re committed to getting your order to you as quickly as we can. Products typically ship within 3-5 business days from when you place your order. The processing time is dependent on our overall order volume and orders do occasionally take longer -- so if your purchase is urgent please note it on your order or email us at firstname.lastname@example.org and we’ll do our best to speed things up.
Once your package ships we will send an email with tracking information.
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you've ordered in stock, we notify you by email.
In the instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. However, if your order includes other items, taxes and shipping for that part of your order are still charged.
We guarantee that our products will inspire, empower and motivate you and those around you to "b Positive." If for any reason you are not completely happy with your purchase, you can return your unworn, unwashed or defective items with attached original hangtag for a prompt refund or exchange.
Refunds for items must be returned within thirty (30) days of the ship date and will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.
Only items purchased through bpositive.com may be returned to our online warehouse. Items purchased through any of our wholesale partners must be returned to the place of purchase.
Orders over $50 that qualified for free shipping also qualify for free returns. A return label will be included in all free shipping orders. If your free shipping order did not include one, please contact us at email@example.com and we’ll email one to you.
To return an item on an order that did not receive free shipping, please include your original packing slip or, if you don’t have it, a note with your name, return address and daytime phone number. List the item(s) you are sending back, the reason for the return and indicate if you would like the item replaced or refunded. Please mail your package in a prepaid, insured, traceable method to:
b Positive Project Returns
64H Concord Street
Wilmington, MA 01887
We cannot be responsible for packages lost in transit, and will only assume responsibility for them once they are signed for by our Receiving Department.
Turnaround time for exchanges and replacements is usually 5-7 days (including ship time) if the item is in stock. Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account.
Did you receive b Positive as a gift and are missing the packing slip or shipping label? No worries, contact us at firstname.lastname@example.org. We’ll help you send back your merchandise in accordance with the terms of this return policy and issue you an e-gift card to bPositiveProject.com or credit back the purchaser.
b Positive Project
64J Concord Street
Wilmington, MA 01887
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